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More than 30 days before arrival date = 10% of the booking price.
29 – 7 days before arrival date = 50% of the booking price.
Less than 7 days before arrival = 100% of the booking price.
There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.
CHANGES BY THE COMPANY
In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.
DATA PROTECTION (Organic Law 15/1999 of 13th December )
In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.
This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website? When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.
When do we collect information? We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.
How do we use your information? We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To improve our website in order to better serve you. • To quickly process your transactions. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions. • Process reservations and to send information and updates pertaining to orders • We may also send you additional information related to your product and/or service.
How do we protect visitor information? Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.
Third Party Disclosure We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Third party links At this time, we do not include or offer third party products or services on our website.
Questions If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.
Welcome to Ahad Residences, an exquisite retreat in the vibrant heart of Business Bay. This carefully soak in the sophistication of tasteful furnishings, and relish the convenience of a fully-equipped haven. This isn't just a stay; it's an immersion into a world where every detail is a testament to refined living. Your experience at Ahad Residences transcends the ordinary, promising a symphony of comfort and elegance that resonates throughout your stay. Welcome to a residence where luxury becomes a lifestyle, and every moment is curated for your utmost enjoyment.
- Residential Environment: Our place offers a cozy residential setting, providing a true home-away-from-home experience.
- Independent Stay: Please note that we operate independently, and the building reception is not affiliated with our team.
- Luggage Storing: We regret to say that we don't have this service available. We kindly ask that guests refrain from dropping off luggage either in the apartment or at the reception. We appreciate your understanding and cooperation.
- Security Deposit: For your peace of mind, a security deposit will be collected.
- Check-in Process: Prior to arrival, we kindly ask guest to share passport copies of inhouse guests and estimated time of arrival. Upon arrival, we kindly ask guests to fill out a check-in form to ensure a smooth and hassle-free experience.
- Baby-Friendly Amenities: We offer baby cribs and highchairs upon request, subject to availability, with a small fee per stay.
- Check-in and Check-out Timings: Our standard check-in time is at 15:00, and check-out is at 12:00. We appreciate your cooperation in adhering to these timings.
- Flexible Timing Options: Early check-in and late check-out may be accommodated based on availability, with additional fees that will be communicated by our Zed Living Team.
- Key and Card Return: Kindly return keys, building access cards, and parking card upon check-out to avoid any additional charges for lost items.
- Cleaning Services: We offer cleaning services upon request with 24 hours' notice and at additional charge, allowing you to relax and enjoy your stay without worrying about tidying up.
- Nearby Construction: Please be aware that there may be construction activities nearby, which could occasionally result in noise disturbances.
- Cancellation & Last-Minute Changes: We kindly ask guests to understand that due to our booking commitments, we are unable to accommodate cancellations or last-minute changes. We appreciate your understanding and cooperation in adhering to our reservation policies.
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